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Conflict Zen

conflict resolution for organizations, teams, executives and managers

Wired for compassion

27 August 2008 by Tammy Lenski Leave a Comment

healthy relationshipsWe’re wired for compassion — our default setting is to help. But sometimes we turn off that part of ourselves.

If we can turn it off, we can turn it back on, too. All it may take is the simple act of noticing.

So says Daniel Goleman, psychologist and award-winning author of Emotional Intelligence and Social Intelligence in this 13-minute TedTalks video, Why Aren’t We All Good Samaritans, embedded below.

After listening to Goleman’s story about the urban trance and the unconscious man on the subway, I’m left wondering: [Read more...]

Filed Under: Workplace influence Tagged With: daniel goleman, TED, tedtalks, urban trance

Unclutter your conflict and clear out the crap

21 August 2008 by Tammy Lenski 2 Comments

unclutter conflictUncluttering your conflicts means making sure the really important things don’t get crowded out by all the crap. It’s one piece of the conflict zen puzzle.

A few years ago I successfully mediated a messy family case in which a little girl’s grandparents had petitioned the court to be granted permanent guardianship. The little girl’s mother — who was their own daughter — was fighting the petition.

At the table were the two grandparents and their attorney, the mother and her attorney, and a court-appointed guardian ad litem whose role was to serve the interests of the child. The verbal skirmishes between the three family members began even before they were all seated.

I asked how long this had been going on. About 18 months. I asked what they thought this problem was about. The list generated by the mother and grandparents was fast, furious and long: [Read more...]

Filed Under: Organizational conflict management

What is conflict zen?

12 August 2008 by Tammy Lenski 6 Comments

keeping your balanceWhat does it mean to move toward conflict zen?

It means you know how to keep your balance or regain it in the face of difficult conversations that typically knock you off center.

It means you don’t keep adding new communication and conflict resolution skills to your repertoire if what you need more is the ability to access the good skills you already have when you need them most.

It means knowing how to gain clarity about a conflict situation…what it’s really about, for you, and what most needs to be discussed to clear the air and get back on track together.

It means learning what workplace or personal conflicts deserve your attention, time and energy, and what ones just increase your burden needlessly.

It’s about softening your hard edges if you tend toward the aggressive (in places that’s not so helpful) and strengthening your courage if your preferred method of conflict resolution is avoidance. I call it making peace with your inner conflict junkie or your inner conflict coward.

It means learning how to unclutter your conflicts so that the most important things don’t get crowded out by conflict crap.

I’ll be writing about each of these in the coming weeks. What would you most like to know about any of them?

Odds and Ends

I’m considering offering one of my Conflict Zen® retreats in New England in late fall. If you might like to attend the two-day retreat, please drop me a note so I can assess interest levels for that time of year. I cap the retreats at 20 and they usually fill up a month or two in advance.
Tammy
Conflict Zen® by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConfictZen.Lenski.com.

Filed Under: Workplace influence

Conflict at work: How to know when to let it go?

11 August 2008 by Tammy Lenski 3 Comments

healthy relationshipsA regular Conflict Zen® reader wrote to tell me she’s been working on changing her past conflict patterns, primarily avoidance. Linda went on to say (and I share this with her permission),

“Maybe it’s me, but now that I’m facing some of the conflicts and trying to solve them, I’m finding folks sometimes want me to do anything but. I hear phrases like ‘let it go,’ ‘it’s no big deal’ or ‘let’s move on.’ What are some questions I can ask myself to ensure that I am differentiating correctly between it truly being time for me to let it go and move on, and others’ avoidance just perpetuating a dysfunctional group dynamic?”

I love that Linda asked for guiding questions instead of the answer recipe, because the latter will always be formulaic and unsatisfying and the former is where the real richness rests. Finding your own answers is so much more satisfying that anyone trying to tell you what your answers should be.

In Confronting Conflict: Raise an Issue or Let It Go? I pondered a question similar to Linda’s. But Linda invites me to go deeper, so I’ll build on my earlier thinking. [Read more...]

Filed Under: Workplace influence
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Conflict Zen ® is about the simple yet powerful habits of mind and word that radically shift problems and turn conflict into opportunity. Dr. Tammy Lenski, a conflict management consultant for 15 years, shares what really works for organizational, management, business and executive conflict resolution.

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