Comments on: Difficult Workplace Conversations: Resolve a Dispute or Manage a Conflict? http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/ conflict resolution for organizations, teams, executives and managers Thu, 02 Sep 2010 14:57:40 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Dr. Tammy Lenski http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-242 Dr. Tammy Lenski Thu, 19 Jul 2007 22:58:28 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-242 Hello, Jeff, and thanks for leaving a comment! My take on the difference between conflict resolution and management is that the first focuses on the hope of resolving a specific dispute, while the second focuses on helping people respond to and navigate a state of conflict (a state of being in conflict with one another over a number of different matters). When I refer to workplace dynamics, I'm generally talking about the ways people interact with one another at work. And while I can't speak for Stuart, I can say that when I read his comment about strong emotion, I take it to mean emotion that feels very powerful to the person who's experiencing it...emotions like anger, fear, deep upset. Thanks for asking me to clarify my use of these terms! Hello, Jeff, and thanks for leaving a comment!

My take on the difference between conflict resolution and management is that the first focuses on the hope of resolving a specific dispute, while the second focuses on helping people respond to and navigate a state of conflict (a state of being in conflict with one another over a number of different matters).

When I refer to workplace dynamics, I’m generally talking about the ways people interact with one another at work.

And while I can’t speak for Stuart, I can say that when I read his comment about strong emotion, I take it to mean emotion that feels very powerful to the person who’s experiencing it…emotions like anger, fear, deep upset.

Thanks for asking me to clarify my use of these terms!

]]> By: Stuart Baker http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-248 Stuart Baker Mon, 16 Jul 2007 17:00:19 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-248 Hi Tammy, Your teaching sounds wonderful. I'd like to hear more. Take good care, Stuart Hi Tammy,

Your teaching sounds wonderful. I’d like to hear more.

Take good care,

Stuart

]]> By: Anyanwu Geoffrey O http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-244 Anyanwu Geoffrey O Mon, 16 Jul 2007 14:17:27 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-244 Dear Dr. Lenski, Could you please with a table give me differences between conflict resolution and management. with examples tell me what you meant by workplace dynamics and what Stuart Baker means by using strong emotion as the very doorway to deeper knowing, healing and resolution. Kind Regards Jeff Dear Dr. Lenski,
Could you please with a table give me differences between conflict resolution and management. with examples tell me what you meant by workplace dynamics and what Stuart Baker means by using strong emotion as the very doorway to deeper knowing, healing and resolution.

Kind Regards
Jeff

]]> By: Dr. Tammy Lenski http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-243 Dr. Tammy Lenski Mon, 16 Jul 2007 11:32:46 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-243 It sounds like you found real enjoyment and learning, Stuart. The "using deep emotion as a tool" workshop sounds pretty similar to one I teach to all my mediation grad students (it's a required course) and it's my favorite to teach because it's transforming. I've developed a workshop for clients based on it, too. It sounds like you found real enjoyment and learning, Stuart. The “using deep emotion as a tool” workshop sounds pretty similar to one I teach to all my mediation grad students (it’s a required course) and it’s my favorite to teach because it’s transforming. I’ve developed a workshop for clients based on it, too.

]]> By: Stuart Baker http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-245 Stuart Baker Sun, 15 Jul 2007 22:51:02 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-245 Tammy, I will just add that the overall atmosphere supports your own journey toward greater personal depth and self-knowledge. There is optional group gathering and group meditation in the morning, evening events to be enjoyed, and so on. It is top notch stuff with people coming from around the world. All this at Harvard f*^$#@g Law School, as a well known mediator from LA said. Stuart Tammy, I will just add that the overall atmosphere supports your own journey toward greater personal depth and self-knowledge. There is optional group gathering and group meditation in the morning, evening events to be enjoyed, and so on. It is top notch stuff with people coming from around the world. All this at Harvard f*^$#@g Law School, as a well known mediator from LA said.

Stuart

]]> By: Stuart Baker http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-246 Stuart Baker Sun, 15 Jul 2007 22:47:51 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-246 Hi Tammy, This is my third year going to HNII. The first two years I took Erica Fox's own trainings, Beyond Yes 1 and 2, which she teaches with a partner. Profound material. Profound connections with others. Last week I took a workshop on using strong emotion as a tool in mediation, not a barrier. Presented by an Austrian couple, Mario Patera and Ulrike Gamm. Again, profound, really useful. In part we explored our own orientations to strong emotion, what our backgrounds were with it, how that has affected us today, etc. There are also wonderful group events with an overall gearing toward approaching mediation and negotiation from a deep level of wisdom, heart and intuition, for the most part. Erica is one of my heroes in the field. My other hero, Ken Cloke, has also been a presenter there for two years now. I am blessed to know both of these people. I say more in my latest blog at http://consciouscooperation.com/blog/ Thanks, Tammy. Stuart Hi Tammy,

This is my third year going to HNII. The first two years I took Erica Fox’s own trainings, Beyond Yes 1 and 2, which she teaches with a partner. Profound material. Profound connections with others.

Last week I took a workshop on using strong emotion as a tool in mediation, not a barrier. Presented by an Austrian couple, Mario Patera and Ulrike Gamm. Again, profound, really useful. In part we explored our own orientations to strong emotion, what our backgrounds were with it, how that has affected us today, etc.

There are also wonderful group events with an overall gearing toward approaching mediation and negotiation from a deep level of wisdom, heart and intuition, for the most part.

Erica is one of my heroes in the field. My other hero, Ken Cloke, has also been a presenter there for two years now. I am blessed to know both of these people.

I say more in my latest blog at http://consciouscooperation.com/blog/

Thanks, Tammy.

Stuart

]]> By: Dr. Tammy Lenski http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-247 Dr. Tammy Lenski Sun, 15 Jul 2007 20:27:00 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-247 Stuart, I meant to ask you this in my las reply and forgot: Can you tell me more about what got you pumped at HNII? Stuart, I meant to ask you this in my las reply and forgot: Can you tell me more about what got you pumped at HNII?

]]> By: Stuart Baker http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-250 Stuart Baker Sat, 14 Jul 2007 11:59:19 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-250 Hi Tammy, Again, well said. I am sure you guide the parties well with how they look at the conflict and where they want to go with it. Stuart Hi Tammy,

Again, well said. I am sure you guide the parties well with how they look at the conflict and where they want to go with it.

Stuart

]]> By: Dr. Tammy Lenski http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-249 Dr. Tammy Lenski Sat, 14 Jul 2007 11:46:57 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-249 Hi, Stuart. Deeper, shallower. I let the parties tell me the work they want to do, how deep they want to go, and I help them think it through if they're not sure or if they don't share the same view on that. My experience is that people in workplace conflict have a tendency to focus too shallowly in the name of "efficiency" (which of course isn't long-term efficient at all) and that's where I want to help them think it through. If it is the depth that makes sense, then so be it. Hi, Stuart. Deeper, shallower. I let the parties tell me the work they want to do, how deep they want to go, and I help them think it through if they’re not sure or if they don’t share the same view on that. My experience is that people in workplace conflict have a tendency to focus too shallowly in the name of “efficiency” (which of course isn’t long-term efficient at all) and that’s where I want to help them think it through. If it is the depth that makes sense, then so be it.

]]> By: Stuart Baker http://conflictzen.lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-251 Stuart Baker Sat, 14 Jul 2007 11:23:28 +0000 http://lenski.com/difficult-workplace-conversations-resolve-a-dispute-or-manage-a-conflict/#comment-251 Tammy, this is a wonderful distinction, and well said. I just came from a week at the Harvard Negotiation Insight Initiative (HNII) Summer Learning Forum. I was in a course focused on using strong emotion as the very doorway to deeper knowing, healing and resolution. Although I am absolutely pumped about what took place there, going deeper is not always appropriate. Thanks! Stuart Baker www.consciouscooperation.com Tammy, this is a wonderful distinction, and well said.

I just came from a week at the Harvard Negotiation Insight Initiative (HNII) Summer Learning Forum. I was in a course focused on using strong emotion as the very doorway to deeper knowing, healing and resolution. Although I am absolutely pumped about what took place there, going deeper is not always appropriate.

Thanks!

Stuart Baker
http://www.consciouscooperation.com

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